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smorrice
Adobe Employee
Adobe Employee
September 16, 2025

Hi @sivadthapa Is there any update to this?

 

If not, can you please provide as much information as possible:

app and version

has it been updated?

what OS?

Does restarting the app or creative cloud desktop do anything?

Can you provide a screen capture?

Can you collect the logs on your system and provide them so engineers can take a closer look?

 

Thanks

 

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html

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