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FeedbackCommunityMember
Inspiring
November 6, 2023

Photoshop cannot open the cloud file, and downloading the cloud file always fails

  • November 6, 2023
  • 2 replies
  • 95 views
https://assets.adobe.com/cloud-documents
I saved a photoshop document directly into the cloud, but cannot open it again shortly afterwards (an error occurred). I can also see and preview that file from Adobe Cloud website, but always failed to download it. The file is badly needed and how can it be ruined in just a few seconds?

    2 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Also, let us know if you have used Photoshop mobile to create your cloud documents in question. If so, where did you last edit it? (Created on mobile then edited on desktop or something else?)
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    Hello,

    Thank you for reporting the issue for cloud documents. Would it be possible for you to collect a log file so we can analyze what's happening?

    Hot to find a log file is explained here:

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    -Yukari
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