Skip to main content
Inspiring
November 6, 2023

Unable to access libraries / Library panel does not load

  • November 6, 2023
  • 21 replies
  • 236 views
The library panel is not loading on desktop apps.
This topic has been closed for replies.

21 replies

Inspiring
November 6, 2023
My libraries are still blank after trying all the suggested options, replacing cache, manually installing app, cleaning creative library, restarting, etc.
Inspiring
November 6, 2023
My libraries are showing a blank gray screen. I tried reinstalling and I get nothing.
Inspiring
November 6, 2023
Libraries not loading
Inspiring
November 6, 2023
All I see under Libraries is blank, solid grey! Even if I click to Create New Library, nothing happens! Tried restarting, reinstalling, reinstalling CC, reinstalling Libraries... I have work to do and need the stuff in my Libraries!
Inspiring
November 6, 2023
Mine as well, even after trying all the steps and tricks > it's stuck here and I can't scroll down or get rid of the preview to access my libraries.
Inspiring
November 6, 2023
Please, try installing Libraries using the Solution 1 here:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Let us know if that resolved the problem,
Thank you,
Mariia
Inspiring
November 6, 2023
Libraries won't load in desktop apps.
Inspiring
November 6, 2023
Sorry to hear you are having issues with CC Libraries, please try the steps in this HelpX page and let us know if it solves the problems.
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Inspiring
November 6, 2023
I have been able to fix this issue by doing a complete uninstall, deletion of C:\Program Files\Common Files\Adobe , C:\Program Files (x86)\Common Files\Adobe and C:\Users\USERNAME\AppData\Roaming\Adobe . Then reinstall, maybe someone will find an easier way.

-Ryan Madison
Inspiring
November 6, 2023
I am having the same issue with multiple users.