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J
jsiatczy2
Participant
November 26, 2023

Unable to add items/type/assets to CC Libraries in Photoshop

  • November 26, 2023
  • 1 reply
  • 71 views

I have been unable to add anything new to "Libraries" since PS Ver. 21 or 22.  This has been an ongoing problem for almost 3 years and I have tried your suggested solutions with deleting CC Libraries in Application Support/Adobe,  CEP Extensions, etc.  over that time period to no avail. I've been using Photoshop since Ver. 3.0 (1994 or so) and can't recall a bug like this going this long without it being fixed. I can use the assets that are currently there but are unable to add any new ones. I am using 84.9 Mb of my 20 Gb storage, so I don't think a lack of storage is the problem. Your CC Installer still shows up as corrupt for the last 3 years and the Package Contents method doesn't work either - why hasn't this been fixed? 

 

I've tried deleting libraries, creating new libraries, reinstalled countless times to no avail. This "Libraries" function or capability is useless to me in its present state. 

1 reply

K
Adobe Employee
Keith22644103ussc
Adobe Employee
November 28, 2023

Hi,

We want to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
This will generate a zip file - please could you send me the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zip" This might help us to understand the root cause of the problem.

 

Additionally, what happens when you attempt to add something new to a library? Do you see an error message? Before collecting the logs, attempt to add something to a library, so that hopefully an error is caught in the logs that can help with troubleshooting.

Thank you,
CCLibraries

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