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Participant
September 16, 2025

Unable to Share CC Libraries

  • September 16, 2025
  • 1 reply
  • 71 views

My office uses Adobe CC and it would be incredibly helpful to utilize shared libraries for quickly sharing assets, as well and maintaining continuity across teams. I have been having a very frustrating and discouraging issues for months now: ADOBE LIBRARIES ARE UNSHAREABLE!!!

When I share links to my co-workers they either never receive the invitation, or the library never loads even when the invitation is accepted. My co-worker noticed the "syncing" symbol spinning in the library window in Illustrator but that was yesterday and still...nothing. When I inspect the status of library invitees, it says they are still "pending" even after accepting the invite. Not great for productivity on large teams. If anyone knows of a better program where this feature actually works I would like to ask my company to make the switch.

1 reply

smorrice
Adobe Employee
Adobe Employee
September 18, 2025

Hi @damien_7614,

We are sorry that you are having an issue with Libraries. To help us track down the issue it would be great if you could provide some information:

 

1. What OS are you using?
2. What application are you having the issue in?
3. What version of the application and is it up to date?
4. What version of Creative Cloud is installed and is it up to date?
5. Can you provide screenshots or, even better, a video capture of the screen?
6. Could you collect the logs off of your system and upload them so engineers could take a closer look?
7. If you do upload the logs, please take note of the filename and post it here.

 

Thanks for your patience.

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html

 

You could also try going through Adobe tech support for official support.