"Upload of Video Files to 'My Files' result in files called OCTET - cannot be played"
CATEGORY - BUG - CREATIVE CLOUD UPLOADS TO 'MY FILES' FAIL - OCTET FILE
For some time now, I, along with many people have had uploaded files to the My Files area of Creative Cloud fail - shown as a Blank Icon with the Word OCTET.
The advised correct method on the Community Forum was to always SYNC from your Creative Cloud Folder, however today, looking at the Forum I see Adobe in their wisdom are discontinuing the Sync capability anyway from Feb 2024 so the Adobe Official recommendation to Sync your files is now worthless.
Back to the manual method of picking a file and uploading it has the same result in the file upload failing with the word OCTET against the file - with a random occurrence, necessitating complete upload again taking significant amounts of time.
So can Adobe Creative Cloud team explain why this failure happens and how to avoid it.
Some have advised to keep very simple Files name - but that does not always work either.
Please publish some helpful guidelines which can avoid this problem :
e.g. Size of file impact , Type of File ?, Naming of File
to minimise the possibility of this problem occurring.
Alternatively (preferably) can Engineering please investigate why this problem/ issue is still continue to be reported by various users and please correct it.
I would remind you that users pay a monthly fee to Adobe for a Creative Cloud Suite platform that is fit for purpose and does not cause continuing problems which affects daily work and activities.
This has an impact for businesses and personal users alike.
Thank you.
For some time now, I, along with many people have had uploaded files to the My Files area of Creative Cloud fail - shown as a Blank Icon with the Word OCTET.
The advised correct method on the Community Forum was to always SYNC from your Creative Cloud Folder, however today, looking at the Forum I see Adobe in their wisdom are discontinuing the Sync capability anyway from Feb 2024 so the Adobe Official recommendation to Sync your files is now worthless.
Back to the manual method of picking a file and uploading it has the same result in the file upload failing with the word OCTET against the file - with a random occurrence, necessitating complete upload again taking significant amounts of time.
So can Adobe Creative Cloud team explain why this failure happens and how to avoid it.
Some have advised to keep very simple Files name - but that does not always work either.
Please publish some helpful guidelines which can avoid this problem :
e.g. Size of file impact , Type of File ?, Naming of File
to minimise the possibility of this problem occurring.
Alternatively (preferably) can Engineering please investigate why this problem/ issue is still continue to be reported by various users and please correct it.
I would remind you that users pay a monthly fee to Adobe for a Creative Cloud Suite platform that is fit for purpose and does not cause continuing problems which affects daily work and activities.
This has an impact for businesses and personal users alike.
Thank you.
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