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FeedbackCommunityMember
Inspiring
November 6, 2023

White Graphics in Libraries

  • November 6, 2023
  • 3 replies
  • 583 views
Something happened a few updates ago that affected the way white graphics appear in libraries. White vector elements used to preview as objects with transparent backgrounds but now white vectors appear as white squares the size of the link. I'm assuming the previews are no longer in png format but jpeg or some other type of file that flattens the image with the canvas.

I work with a lot of white vector logos so this bug has been particularly annoying to my work flow, please go back to how it was before!

    3 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    November 6, 2023
    I'm facing the same issue, please get this fixed!
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      FeedbackCommunityMemberAuthor
      Inspiring
      November 6, 2023
      In InDesign library items with no background is placed with a white background.
      It should come with no background
        F
        FeedbackCommunityMemberAuthor
        Inspiring
        November 6, 2023
        all of my vector files in CC Libraries that have transparent backgrounds are now stuck with white backgrounds when I try to use them or place them into a file.
          F
          FeedbackCommunityMemberAuthor
          Inspiring
          November 6, 2023
          Hi maggie,

          Sorry for the delayed response. Unfortunately, we were not able to reproduce the issue mentioned using assets with transparent backgrounds. We were able to see transparent background on placing them in a file. The graphic was created in photoshop and used in illustrator.

          We'd like to investigate your problem further -
          Could you please describe more on which type of assets you were observing this behavior, and the applications being used? Also if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
          https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
          This will generate a zip file. It will be something like "AdobeLogs_20221011_081024_xxx.zip"
          This might help us to understand the root cause of the problem.

          Thank you,
          Hari Vallabha
          CCLibraries
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