Participant

30 credits I didn't pay for?

Forum|Forum|1 year ago
September 21, 2024
2 replies
487 views

I got the free trial a few months back for Adobe Stock. I downloaded my images and canceled it. However, I just noticed today it says I have "Available Stock quota: 30 plan credits"

Why do I just have these now? I'm a little scared to use them; honestly, I'm not sure if it is a scam (which I know Adobe is very much known for) and I do not wish to end up paying god knows how much if these have not just been freely given to me for whatever reason.

Plans and purchase

This topic has been closed for replies.

L

Liza5C0C

Community Manager

Hey @aurora_8438 - I apologize for the inconcenience. Your account has been canceled, and you haven't been charged. There was a syncing issue, but it should be resolved now.

Jill_C

Community Expert

It appears that you did not successfully cancel the free trial, which has now converted to a paid subscription from which you receive 10 credits monthly. Check your credit card statement for the last few months. You'll probably find a monthly charge from Adobe. If you think you did cancel the free trial, you should have an email confirmation to prove it.

Jill C., Forum Volunteer