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Participant
Sep 21, 2024 10:25 AM UTC
Released

30 credits I didn't pay for?

I got the free trial a few months back for Adobe Stock. I downloaded my images and canceled it. However, I just noticed today it says I have "Available Stock quota: 30 plan credits" 

Why do I just have these now? I'm a little scared to use them; honestly, I'm not sure if it is a scam (which I know Adobe is very much known for) and I do not wish to end up paying god knows how much if these have not just been freely given to me for whatever reason.

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6 replies

Participating Frequently
Sep 24, 2024 12:32 AM UTC

Hey @aurora_8438 - I apologize for the inconcenience. Your account has been canceled, and you haven't been charged. There was a syncing issue, but it should be resolved now.

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Jill_C
Community Expert
Community Expert
Sep 21, 2024 3:36 PM UTC

It appears that you did not successfully cancel the free trial, which has now converted to a paid subscription from which you receive 10 credits monthly.  Check your credit card statement for the last few months. You'll probably find a monthly charge from Adobe. If you think you did cancel the free trial, you should have an email confirmation to prove it.

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Jill C., Forum Volunteer
Participant
Sep 21, 2024 10:16 PM UTC

Which I have

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Participant
Sep 21, 2024 10:42 PM UTC

sorry, replying to myself. This is my subscription history too

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