Bug Reports

Many vector assets are falsely described as “Editable Stroke” or not marked as AI Generated and after downloading turn out to be either live-traced slop or AI generate and not usable for my needs. I make sure to toggle ‘Exclude GenAI Content” on every search as I don’t want any AI generated images. This is a waste of credits. I wish there was an easier why to report problematic AI generated images besides posting on this forum.@Contributor1The following images are my most recent issues:193209407420146011341649857678

Was looking for Illustrator or Photoshop styles I can use on editable text. This one I wanted to try out, but it’s just a vector file with the text outlined, no graphic styles or appearance options. Just hundreds of small shapes in different colors. Pointless.https://stock.adobe.com/images/text-effect-template/745784245?prev_url=detail

I upload vertical videos in 4K and have noticed that my files are displayed with the following dimensions: A bug in the search results for 4K vertical videos.HD: 1080 × 1920 pixels4K: 2160 × 3840 pixelsHowever, when I apply the “Vertical Video” filter and "4k filter" in Adobe Stock search, no my videos appear.  The videos I do see under that filter are listed as:HD: 1080 × 1920 pixels4K: 3840 × 2160 pixelsSuppose this is all "old vertical" videos. The 4K dimensions shown in the filtered results appear to be in landscape orientation, which seems inconsistent with the “Vertical Video” filter. I’m concerned that this may be why my vertical 4K videos are not appearing in those search results. Could you please check whether my (and most another) videos are being classified correctly and whether there is an issue with the search filter or the way video dimensions are displayed?I.e., if you don’t check the “4K” option, my videos appear in the search results, including via the “vertical video”

Beginning yesterday, I have been unable to download any asset from Adobe Stock. I have an Unlimited plan, have signed out and back in, restared computer... Tried it on different networks. Any help appreciated.Running macOS 15.4

There might be a new exploit happening using adobe stock as initiator.An asset was bougth years ago on Adobe Stock, and to current day it is on Adobe stock and for the account it says "re-download for free"But said asset is not in licence history.Support confirms that "re-download for free" is only available when previously image was licensedSupport claimes that said asset does not show up as licensed under in their admin systemsA company searching for unlicensed assets COPYTRACK conntacts us asking to provide a proof of licence for the same exact asset - and only the one.From how confident they are it seems like they knew that there might be problems with asset licence history, becaue only that image is being asked fot proof of licence.To me it looks like they might know how to make image asset to not show up in license history - they do the expoit (maybe changing available licence types multiple times untill break it) the bug that makes license history vanish.The following standard p

I want to cancel my Photoshop subscription. I no longer use it, but the system won't let me cancel because of a payment issue. Please help me cancel my plan and explain any outstanding charges.

Contributor profile: https://stock.adobe.com/ru/contributor/212428229/sxcdOnly a few images from the portfolio are labled as AI-generated, although other images from the same collection are not labled as AI-generated.All images are low resolution, making it harder to detect AI artifacts. Suspected images:2006794934 (number 10 after 8 on the plastic ruler)2006794055 (there should be less tape on one side)2006794154 (position of the second eagle’s head)1893789484 (11 holes on the disc instead of 10)Given these examples, I suspect most of the portfolio  

While trying to add a Bangladeshi mobile number to my Adobe account for verification, the system shows an error and does not allow me to proceed. This issue persists regardless of the number or attempt count. Steps to Reproduce:1. Log in to Adobe account.2. Go to the option to add/verify phone number.3. Select country code: +880 (Bangladesh).4. Enter a valid Bangladeshi mobile number.5. Click on "Add". Expected Result:The system should send a verification code (OTP) to the entered Bangladeshi mobile number. Actual Result:An error message appears:"An error occurred while performing this action. Please try again later."The number cannot be added or verified. Screenshot:(Attached screenshot of the error message) Environment:- Country: Bangladesh- Device: Windows 10/11 (PC)- Browser: Firefox / Chrome (latest version)- Adobe Account portal Impact:Bangladeshi users are unable to add or verify their mobile numbers, which blocks them from using essential Adobe ser

La risoluzione immagini non sarebbe male ma è troppo piena di assurdi bug che ti fanno sprecare tempo e generazioni di immagini. Stamattina ha generato immagine di guanti di pelle con sopra SMALTO ROSSO da unghie 😱prompt interpretati male molto spesso e MILIONI DI BUG CHE CREANO ASSURDITÀ. PECCATO. 

Assalamu Alaikum, Dear Adobe Stock Contributor Support team. I am a person of very limited means. I support my family by selling designs on Adobe Stock alongside a small job, and I have absolutely no intention of violating Adobe Stock's guidelines; I deeply respect the platform's rules. My Adobe Stock ID has been blocked, and I am currently unable to earn any income, making it very difficult for me to support my family. I earnestly request that you review the reason for the block and reactivate my ID. If there were any errors in my submitted content, please point them out to me; I assure you that I will not upload such designs in the future and will strictly adhere to all Adobe guidelines. However, if it is not possible to reactivate my account, I humbly request that you transfer the accumulated earnings in my account to my Skrill account.Kind regards.[personal information removed by moderator]

I have isolated the issue specifically to newly added Adobe Stock assets in Adobe Express.Uploaded images export and download successfully. Also, an Adobe Stock image that I had added and successfully downloaded approximately two days ago still downloads successfully in the same workspace.However, newly added Adobe Stock images cause the entire project to fail to download with the “Download failed – Sorry, something went wrong” error. I tested this with another browser and also created a simple project containing a Stock image plus text, but the download still failed.This appears to affect the processing or licensing of newly added Adobe Stock assets rather than Adobe Express downloads generally.Could you please check whether there is an issue with Adobe Stock asset licensing/processing or the Stock licensing service for my account?

Since, after searching many previous posts here, there is apparently no way to report individual assets for their quality, issues, or misleading descriptions, other than entering into a long, complicated chat window or reporting it here publicly, I will report it here. The user "Kartick" has numerous vector line icon assets that claim in both the thumbnail image and the description to have an "editable stroke." The two that I have licensed do not have an editable stroke and I would assume that is true for the rest of their assets. The assets that I downloaded and confirmed do not have an editable stroke are: #1321977567 and #1318359047. Thankfully I have an education license through my employer, so wasting an asset download isn't a big deal for me, but if I had paid for this individually, I would be very upset. Just trying to prevent someone else from having this happen to them. Thank you.

Dear Adobe Stock Support Team,I am writing to request urgent assistance with verifying my Adobe Stock Contributor account. I am currently unable to complete the account verification process because I am not receiving the OTP/verification code sent via SMS to my phone number.Every time I attempt the verification step, I encounter an error with my phone number. I have already completed email verification, and my phone number is active and fully functional.Troubleshooting steps already taken: Attempted multiple times across different days/times. Tried numbers across different cellular networks in Pakistan. Ensured local short-code/SMS blocking is not enabled on my mobile carrier. Since standard automated SMS verification is failing, please escalate this issue to the Adobe Stock Contributor Support team or open a support ticket on my behalf. I kindly request that you either manually verify my phone number or provide an alternative verification method so I can activate my Contributor ac

At least for teams. Needed 5-image equevalant credits ($49.95) becuase we are not seeking any subsriptions. To my surprise, email confirmation showed that it will be renewed annually. Chat support told me they can cancel this renewal once we use our credits. This was not disclosed on Adobe's Stocks for Teams page. As a matter of fact it states that we would have to renew manually. Adobe sure knows how to get "creative".  

Downloaded asset #2072759876 as a vector. It’s just an image contained in an ai file. Can i be credited for this image. Thanks

​@Contributor1 Stock image 2038659562 by Jibit is another bad quality vector trace, an unusable file.I’m trying to get a refund to my credits for the download via the chat feature in help. 

​@Contributor1  Another file that shouldn’t have passed the contributor team and ended up on the site. 

I downloaded he svg file but it is not a vector - it’s just a poor quality raster image inside an svg file.  By contributor MDHAMIDUL 

Exported File video and audio, only video was exported

The vector file for image no. 2124172385 is corrupted.

My freelancer is facing very long download times for simple jpegs on the exact same machine he was able to download the entire CC suite in moments. Clearly, his connection is not the problem.Is Adobe Stock throttling download speeds for certain IP ranges? We're in different countries, and I'm not experiencing the slowdown.

The image looked OK on the site but when I’ve downloaded and zoomed in, it’s a bad quality trace that I can’t use. Wobbly lines and inconsistent line widths all over it.  

Whether it’s a poorly traced or GenAI (spoiler alert it is GenAI), it is unusable as a vector and must be removed or flagged.https://stock.adobe.com/images/amanita-mushrooms-with-autumn-leaves-in-a-forest-during-sunset-vector-illustration/2115581495And the slopper in chief behind this seems to create hundreds of equally unusable images that pollute Adobe Stock and shouldn’t be allowed on here:https://stock.adobe.com/contributor/212965248/creativekamrul?load_type=author&prev_url=detail  

Hello,I am trying to add and verify my mobile phone number for my account security, but i am not receiving any OTP SMS code.When I try to submit the number (+8562096328455), it shows the error message: “ an error occurred during this operation. Please try again later.”Could you please help check or resolve this phone verification issue for my account?Thank you.