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Participant
September 18, 2026

URGENT: Unable to receive phone verification code (Pakistan) - Contributor Account Verification Issue

  • September 18, 2026
  • 3 replies
  • 43 views

Dear Adobe Stock Support Team,

I am writing to request urgent assistance with verifying my Adobe Stock Contributor account. I am currently unable to complete the account verification process because I am not receiving the OTP/verification code sent via SMS to my phone number.

Every time I attempt the verification step, I encounter an error with my phone number. I have already completed email verification, and my phone number is active and fully functional.

Troubleshooting steps already taken:

  • Attempted multiple times across different days/times.

  • Tried numbers across different cellular networks in Pakistan.

  • Ensured local short-code/SMS blocking is not enabled on my mobile carrier.

Since standard automated SMS verification is failing, please escalate this issue to the Adobe Stock Contributor Support team or open a support ticket on my behalf. I kindly request that you either manually verify my phone number or provide an alternative verification method so I can activate my Contributor account.

Account & Location Details:

  • Country: Pakistan

  • Status: Email verified; SMS verification failing

This issue is urgent as I am trying to finalize my account setup today. I would appreciate your prompt escalation and assistance.

Thank you for your support.

Best regards,

HASSAN ARIF

hassnarif789@gmail.com

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3 replies

Nancy OShea
Community Expert
Community Expert
September 22, 2026

See below:

 

 

Nancy O'Shea— Product User & Community Expert
Prof33703731hdyl
Participant
September 21, 2026

Same issue

Participant
September 18, 2026

Me too! I'm having the exact same issue here in Pakistan. Trying to verify my Adobe Stock Contributor account, but the SMS verification code never arrives and it keeps giving an error with my phone number.

I've tested different mobile networks as well, but nothing works. Hope Adobe support or staff can look into this OTP gateway bug for Pakistan soon—it's completely blocking new contributors from activating their accounts!