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precise_visionary549f
Participant
September 27, 2026

Newly Added Adobe Stock Assets Cause Download Failure in Adobe Express

  • September 27, 2026
  • 1 reply
  • 14 views

I have isolated the issue specifically to newly added Adobe Stock assets in Adobe Express.

Uploaded images export and download successfully. Also, an Adobe Stock image that I had added and successfully downloaded approximately two days ago still downloads successfully in the same workspace.

However, newly added Adobe Stock images cause the entire project to fail to download with the “Download failed – Sorry, something went wrong” error. I tested this with another browser and also created a simple project containing a Stock image plus text, but the download still failed.

This appears to affect the processing or licensing of newly added Adobe Stock assets rather than Adobe Express downloads generally.

Could you please check whether there is an issue with Adobe Stock asset licensing/processing or the Stock licensing service for my account?

      1 reply

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      September 28, 2026

      ​

      Hi @precise_visionary549f,

       

      Thanks for the detailed investigation and testing you've done. Based on what you've described, the issue appears to be specific to newly added Adobe Stock assets, as uploaded images and previously added Stock assets are downloading successfully.

      To help us investigate further, could you share:

      • Your Adobe Express plan type

      • A screen recording showing the download failure

      • A sample Adobe Stock asset that's triggering the error (if possible)

      • The approximate date and time when the issue first started

       

      Regards,

      Tarun

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