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Participant
November 15, 2023

75 Plan Credits, I can't license a single thing.

  • November 15, 2023
  • 3 replies
  • 180 views

Hi,

 

I have 75 Plan Credits on my Adobe account for school; I was able to license images and 3d assets a month ago. I am trying to license for the first time since then and all stock images now have "(On-demand - CAD $12.99)" on the standard license. When I click license literally nothing happens, doesn't let me use my credits or even pay for the image for 12.99.

 

I don't know what to do or if my credits expired or something.

3 replies

Participant
April 13, 2026

Hi,
I have an Enterprise account with plenty of plan credits available but it looks like the new update to Adobe Stock has had the same issue as one. I have items to license but it claims I have no credits and expects to be paid. Can this be fixed, please?

 

Thank you.

Adobe Employee
November 15, 2023

Hello @Craig26447095cs4e Sorry you are experiencing this. We have recently discovered an issue where certain enterprise customers can't license assests. The team has a fix already, and it should be out in the next few days. 
Thank you very much for your patience. 

-EB

Abambo
Community Expert
Community Expert
November 15, 2023

Is it a school account (Enterprise account)? Adobe reports problems with those accounts and are working to fix the issues. Check with your school's support, so that they contact Adobe customer care if needed. 

 

If you are an individual user, contact Adobe customer support on your own. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer