Adobe Stock account cancelled suddenly

@Kayleigh5C0E - I just transferred the quota to your personal profile. Please let me know if you are still not able to license HD videos

I got frustrated and took out thre license under 'personal', leftover credits are still assigned to the "team", but I needed to get some videos so I didn't have time to wait. Seems the credits under the team name can't be used for videos, which is useless to me. The same HD videos I was able to download previously with the credits we had before, we cannot use to license videos. Yet under my personal account with the new subsciption I have taken out, I can license those same videos. I don't really get it. If the credits could somehow be transferred to my personal subscription that would be amazing, but if not then I guess the team can use them for images I guess, I just don't get why credits wouldn't work for the same videos we have been able to download before. It seems that as soonas you are logged inas a  "TEAM" everything is more expesnsive and your credits aren't able to be used for the same things? I don't really know but something is weird. 

Hi @Kayleigh5C0E, could you please try again and let us know if licensing works? If you are still not able to license, may i ask you to share a screenshot of the modal you are seeing? Thank you! 

Escalataed to the team. I'll provide an update once I hear back from them.

Hello @Kayleigh5C0E, apologies for the inconvenience. I just checked your team's account and seeing that you have available credits. Just a quick clarification: have you attemted to license a standard image, or was it a premium or video? I will ask our enginnering team to look at your issue tmr morning (PT time) and get back to you as soon as possible. 

You need to solve that together with one of your plan administrators. You could contact customer care via the admin console (only an administrator can do so), and check if there is a solution to this. I'm also confident that Liza will chime in as soon as she is on-line.

Besides this, I can't seem to sue the credits I have on videos, it won't let me.

I am not an administator unfortunately. I can try find out who it may be. 

Yes our previous plan was 49 dollars a month, 25 credits.

I can now all of a  sudden see other plans, including one for 49 dollars, but when I try select it it shows the attached message (that i must go to my personal acoount). I will try figure out who is admin and see if they can purchase the plan. 

Are you a teams administrator, or have you been attributed the privilege to licence assets by an administrator?

If you had before a $40 plan, you surly do not have to have a $300 plan. There is something else that is not as it should be. @Liza5C0C could you help here, please?

So I thought all was good but it isn't. The credits are there under the company plan, but I can't seem to ue them. On each asset is only option to "Buy. I thought maybe I need to renew the subscription in order to use the credits, tried to do that and it says I have to use my personal account to do so. I then tried to go to subscroptions again under team account and it only gives me an option for over 300 dollars a month. We cannot afford that at all? Previously I had a plan for about 49 dollars a month. We don't need a fancy big plan, what we had before was fine.