Participant

Adobe stock Asset is in the wrong format

Forum|Forum|10 months ago
May 27, 2025
4 replies
260 views

https://stock.adobe.com/images/set-of-palm-trees-coconut-tree-palm-trees-silhouette/1324286057?prev_url=detail

This assset advertises a vector file but it's just a bitmap embedded in a AI file. Where can I report this directly to support to obtain the correct format?

J

jamesb25822464

Participating Frequently

There are more and more like this, I have just downloaded three and all said AI/eps vector and they are images file rather than vectors. Also turning AI off doesn’t work.

Abambo

Community Expert

Where can I report this directly to support

By @grooveva

Here is the correct place to report this!

to obtain the correct format?

By @grooveva

Unfortunately, if the issue gets confirmned, the asset will be deleted, and there is no possibility to get the correct(ed) asset. You will need to chose a different asset. I agree, that is not optimal, but that is the only possibility.

ABAMBO | Hard- and Software Engineer | Photographer

C

Contributor1

Community Manager

Hello @grooveva, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

Jill_C

Community Expert

Perhaps @Contributor1 can assist with this issue.

Jill C., Forum Volunteer

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