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buschol
Participant
October 31, 2024

Adobe stock claimning "Licenses cannot be purchased online in your region" and that I have "No Plan"

  • October 31, 2024
  • 2 replies
  • 279 views

Hello,
I have been using Adobe Stock on my Enterprise Plan by my College for the past few weeks just fine, until today when I no longer had the "Unlimited Images" in the header of the website, and I no longer can license images, as whenever I search it claims "Licenses cannot be purchased online in your region." Despite the fact that I am in the United Kingdom (England specifically, where Adobe Stock does work and has worked in the past.) Also, when I go to account.adobe.com on the profile I use for stock, it still states "Your plan includes unlimited stock downloads."

What is happening? Why can I no longer license images? I'll supply images of all screens I am seeing below.

2 replies

Riya123
Adobe Employee
Riya123
Adobe Employee
October 31, 2024

Hi @buschol  - looks like your account belongs to a K12 org .  They recently also bought Express. Unfortunately, according to the policy/rule, K12 users won't have access to Stock once enabled in Express which is why you are seeing this.

Riya123
Adobe Employee
Riya123
Adobe Employee
October 31, 2024

Hi @buschol  - I'm sorry to hear you are facing this issue . This is now shared with stock team to troubleshoot . Thanks for bringing this to our attention . I will get back to you once I hear from the team . Thank you !!

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