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Bethany221796420057
Participant
May 9, 2023

Adobe Stock download incorrect

  • May 9, 2023
  • 4 replies
  • 644 views

Hello, I have licensed stock asset 475340834 to download but the vector file does not match the artwork. The vector file is labled with the correct asset number but when opened, is the artwork for a ball cap and not the excavator that is listed on that page. Please advise on getting this corrected on the site as I don't see anywhere to report this stock file is incorrect. Thank you!

This topic has been closed for replies.

4 replies

C
Community Manager
Contributor1Community Manager
Community Manager
September 25, 2024

Hello @Christopher25297031s7ta, I see the issue you're referencing and I've sent these details to be reviewed internally. It looks like this was a free download or I would return the credit to your account. Thank you for the report and sorry for the problem with the vector.

C
Christopher25297031s7ta
Participant
September 25, 2024
Thanks for that.

Seems like this process would be a lot easier if there was a simple way to report these things.
C
Christopher25297031s7ta
Participant
September 25, 2024

Why don't you guys have a process in place to report these things? We're supposed to post a message on a message board? This stock is also incorrect and the downloaded file does not match the thumbnail. 

 

https://stock.adobe.com/images/nutrition-facts-information-label-for-box-set-daily-value-ingredient-calories-cholesterol-and-fats-in-grams-and-percent-flat-design-vector-illustration/274939660?prev_url=detail

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
September 25, 2024

Perhaps @Contributor1 can refer this request to the appropriate internal resource and issue a credit for the incorrect download.

Jill C., Forum Volunteer
C
Community Manager
Contributor1Community Manager
Community Manager
May 9, 2023

Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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Bethany221796420057Author
Participant
May 9, 2023

Thank you!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 9, 2023

You are here on the right place. @Contributor1  will take care of your problem, however, there will be no possibilty to licence the correct asset, as shown in the preview, as the contributor made an error during the upload of his asset.

ABAMBO | Hard- and Software Engineer | Photographer
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