Participant

Adobe Stock File is Corrupt

Forum|Forum|1 year ago
May 17, 2024
4 replies
359 views

I licensed a stock image that won't open in Abobe Illustrator. I have a Team account. It says that it could only partially open it, and its blank.

#402270155

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Contributor1

Community Manager

Hello @Gabriela34837385lw8v, I see the issue you're referencing and I've sent these details to be reviewed internally. The vector will likely be removed. Sorry but I don't have the ability to give credits for a Team account. I recommend reaching out to Adobe customer care who may be able to help resolve this for you:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Abambo

Community Expert

Yes, the file does not work. I suppose that Contributor1 will confirm this and the asset will be removed. You need to choose a different asset. If you are on a subscription, you should also get the lost credit back.

That the file does not work is independent of having a Team account.

Incidentally: For contacting Adobe customer support with a Team account, you should use the admin console. You need to be an administrator to doing so.

ABAMBO | Hard- and Software Engineer | Photographer

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Gabriela34837385lw8vAuthor

Participant

I hopw so, Ive been transferred 7 times by Adobe Tech support.