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Participant
May 17, 2024

Adobe Stock File is Corrupt

  • May 17, 2024
  • 4 replies
  • 359 views

I licensed a stock image that won't open in Abobe Illustrator. I have a Team account. It says that it could only partially open it, and its blank.

 

#402270155
This topic has been closed for replies.

4 replies

Community Manager
May 17, 2024

Hello @Gabriela34837385lw8v, I see the issue you're referencing and I've sent these details to be reviewed internally. The vector will likely be removed. Sorry but I don't have the ability to give credits for a Team account. I recommend reaching out to Adobe customer care who may be able to help resolve this for you:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Abambo
Community Expert
Community Expert
May 17, 2024

Yes, the file does not work. I suppose that Contributor1 will confirm this and the asset will be removed. You need to choose a different asset. If you are on a subscription, you should also get the lost credit back.

 

That the file does not work is independent of having a Team account.

 

Incidentally: For contacting Adobe customer support with a Team account, you should use the admin console. You need to be an administrator to doing so. 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
May 17, 2024

I hopw so, Ive been transferred 7 times by Adobe Tech support.

 

daniellei4510
Community Expert
Community Expert
May 17, 2024

@Contributor1 might be able to assist.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.