Participant

Adobe stock free trial and 1 purchase- Cannot open half of files after downloading with illustrator

Forum|Forum|7 months ago
June 23, 2025
2 replies
145 views

please help, I cannot open half of the . Ai files I downloaded nor the one I purchased. CMon Adobe, issues that completely make a service like this only half reliable shouldn't be. This issue does not make me want to pay for a subscription for this service and makes me so glad I only signed up for a trial.. Thank you.

C

Contributor1

Community Manager

Hello @magnetic_friendship3441, sorry about the problem. I looked at the file numbers you posted and I'm not seeing an issue with opening them in a quick check. Possibly see if you have the latest version of Adobe Illustrator installed, restart the computer or even possibly re-download the vector and see if that solves it.

yamato713108855

Community Expert

Do you know the file number?
Please ask an Adobe staff member（ @Contributor1 ） to check.

M

magnetic_friendship3441Author

Participant

Hi,

thank you for getting back to me. The file numbers are below, I am sending
a message to the contributor you linked now. Thank you!

1375113175
707593805
547502848
598567675
593479589
786599557
1361942575
324512307

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