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Esther30411402dcsl
Participant
May 11, 2025

Adobe Stock image I purchased has a false transparent background FILE #: 211486587

  • May 11, 2025
  • 5 replies
  • 432 views

I purchased the following file and downloaded it as an .ai file, FILE #:  211486587. I'm so bummed and honestly can't believe I encountered this after using the stock library with decent frequency. It was made with a false checkered transparent background and is completely intertwined with the design. It would take hours to separate the background from the grass design. Any notes on how to contact Adobe to get this situated?

 

 

5 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 26, 2025

This asset is an Adobe Illustrator asset, so in Adobe Illustrator, it is easy to delete the chequered background. 

(I've added a black rectangle, set the chequered background to not-visible)

 

Contrary to some other assets, however, there is no real reason for having the chequered background. This realy limits the use of this asset to Illustrator, JPEG files are completely useless, and PNG files with the transparent background are not available. 

 

I suppose that OP did download the JPEG version. JPEG files NEVER include transparency. The fileformat does not allow for that. If a PNG file is not offered together with the JPEG file, then the asset does not have transparency, but only fake transparency, that need to be taken care of in Illustrator. 

ABAMBO | Hard- and Software Engineer | Photographer
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    Esther30411402dcslAuthor
    Participant
    May 19, 2025

    Great! Thank you so much.

    C
    Community Manager
    Contributor1Community Manager
    Community Manager
    May 12, 2025

    Hello @Esther30411402dcsl, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      May 11, 2025

      I think @Contributor1 should be able to assist with your request.

      Jill C., Forum Volunteer
        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        May 11, 2025

        You need to ask program questions in the forum for the program you are using
        To ask in the forum for your program please start at https://community.adobe.com/
        Moving from Using the Community (which is about the forums) to the correct forum

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