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Alliejewell
Participant
Nov 19, 2024 5:24 PM UTC
Open for Voting

Adobe Stock not working

Adobe stock is included in my current plan but when I try to download a template to use it asks me to do a free trial and sign up for another plan when I should already be able to use it. Can anyone assist me in this issue?

 

2 replies

Riya123
Adobe Employee
Riya123
Adobe Employee
Nov 20, 2024 7:21 PM UTC

hi @Alliejewell  - are you trying to download free templates from Adobe Stock site or from CC apps ? 

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Nov 19, 2024 5:41 PM UTC

    There are several users reporting issues with stock, but as also some are confused about stock credits and generative AI credits, please confirm that you have a plan that includes stock. This can be only a Teams plan or an Enterprise plan. Other plans need either credit packs or a separate subscription to stock.

     

    If you have a Teams or an Enterprise plan, I suggest that you contact the plan administrator for help. They may be able to get this working for you.

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