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Alliejewell
Participant
November 19, 2024

Adobe Stock not working

  • November 19, 2024
  • 2 replies
  • 213 views

Adobe stock is included in my current plan but when I try to download a template to use it asks me to do a free trial and sign up for another plan when I should already be able to use it. Can anyone assist me in this issue?

 

2 replies

Riya123
Adobe Employee
Riya123
Adobe Employee
November 20, 2024

hi @Alliejewell  - are you trying to download free templates from Adobe Stock site or from CC apps ? 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 19, 2024

    There are several users reporting issues with stock, but as also some are confused about stock credits and generative AI credits, please confirm that you have a plan that includes stock. This can be only a Teams plan or an Enterprise plan. Other plans need either credit packs or a separate subscription to stock.

     

    If you have a Teams or an Enterprise plan, I suggest that you contact the plan administrator for help. They may be able to get this working for you.

    ABAMBO | Hard- and Software Engineer | Photographer
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