Skip to main content
jenellek1991
jenellek1991
Participant
Dec 14, 2023 4:34 PM UTC
Open for Voting

Adobe Stock Requiring to Purchase in Pro Edition Plan

Yesterday my team was able to download images from Adobe Stock within our Pro team plan. This includes unlimited Adobe Stock images. Today, when I go to Adobe Stock I have to buy an image rather than having a download option. We have not changed our plan and each user is under the team organization. 

    6 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Dec 19, 2023 11:00 AM UTC

    @Park Street Printers ,

     

    The 21st is still some days ahead, so you should still have access. 

     

    Check the plans in the admin console to see that they are correctly attributed to the correct persons.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Dec 19, 2023 10:57 AM UTC

    Happy that your issue got solved. Having the payement in pending mode is quite a good reason for losing access.

     

    Just to be precise: I was asking what plan you got attributed. Having the Creative Cloud Pro edition does not help you, if that plan is attributed to a collegue. 

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    Park Street Printers
    Park Street Printers
    Known Participant
    Dec 18, 2023 11:11 PM UTC

    I will check if our payment is pending. The payment date is on the 21st, so maybe that's what is causing the problem. I'm happy you got it fixed, and it wasn't a more serious problem.

    Translate
    jenellek1991
    jenellek1991Author
    Participant
    Dec 18, 2023 8:17 PM UTC

    Our issue was resolved when our payment went through. It was in pending mode which caused us to have zero credits to our Stock. We have Creative Cloud All Apps - Pro Edition.

    Translate
      Park Street Printers
      Park Street Printers
      Known Participant
      Dec 18, 2023 7:17 PM UTC

      We are having the exact same issue. It was still working on the 14th. It happened right after the generative credits were added, as far as I can tell. All our profiles are also showing either no plan, or no assets assigned to each plan.

      Translate
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Dec 18, 2023 5:02 PM UTC

      What is the plan that is assigned to you? https://account.adobe.com/plans

       

      What are the assets you want to licence?

      Translate
      ABAMBO | Hard- and Software Engineer | Photographer
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices