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Erika25899660vyl5
Participant
February 26, 2025

Adobe Stock "Vector" is really just image that I can't edit

  • February 26, 2025
  • 2 replies
  • 172 views

Hi, 

 

I licensed "Sunset in Torino, Italy with tower. Vector illustration, symbol of Torino city." #928616971. I licensed it with the intent to recolor it and adapt it is a vector illustration, because that is how it was advertised, but the file is really just an image. This is not what I paid for. How do I get a vector?

2 replies

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Community Manager
Contributor1Community Manager
Community Manager
February 28, 2025

Hello @Erika25899660vyl5, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 27, 2025

Your findings are correct. The included data is only a picture, and the asset is unusable. The only option you would have is to trace the asset, with all the caveats that this will cause.

 

@Contributor1 will take care of this asset and refund the plan credit. The asset will probably be removed, and you will need to look for a different asset that fits your needs. Sorry for this.

ABAMBO | Hard- and Software Engineer | Photographer
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