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Artmok
Participant
January 27, 2025

Adobe Stock - Why can't I download templates, video, photo?

  • January 27, 2025
  • 3 replies
  • 284 views
I got a message every time,  when i try to download templates from Adobe Stock
I have:
Available Stock quota
75 Plan credits


"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support.
Learn & Support"

3 replies

Riya123
Adobe Employee
Riya123
Adobe Employee
February 13, 2025

Hmm . is there any specific asset you are seeing the issue for, it would be great if you could provide the file id and probably a screenshot of the issue you are noticing , as we see that you could license some of the templates without any issues.

F
frednalynn
Participant
February 5, 2025

I'm having the same issue when trying to download images.

Riya123
Adobe Employee
Riya123
Adobe Employee
January 30, 2025

Hi @Artmok - There was an issue which should be fixed now. Could you confirm if you can download assets now? 

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