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Participant
January 27, 2025

Adobe Stock - Why can't I download templates, video, photo?

  • January 27, 2025
  • 3 replies
  • 284 views
I got a message every time,  when i try to download templates from Adobe Stock
I have:
Available Stock quota
75 Plan credits


"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support.
Learn & Support"

3 replies

Riya123
Adobe Employee
Adobe Employee
February 13, 2025

Hmm . is there any specific asset you are seeing the issue for, it would be great if you could provide the file id and probably a screenshot of the issue you are noticing , as we see that you could license some of the templates without any issues.

Participant
February 5, 2025

I'm having the same issue when trying to download images.

Riya123
Adobe Employee
Adobe Employee
January 30, 2025

Hi @Artmok - There was an issue which should be fixed now. Could you confirm if you can download assets now?