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alixw15554777
Jan 4, 2026 7:29 AM UTC
Not Prioritized

Anyone else getting a sign-in loop of death?

I suddenly can't download anything - I just keep getting the message " Welcome back. Good News, looks like you already have a plan." when I click the button to download. If I click the x or the OK on that message it just takes me back to the search screen and does it again if I try and download. Can we fix this please? I have had this account for years, and am paid up to date. I have an annual plan paid monthly for Adobe Stock and have a Creative Cloud account also. Please fix asap, busy work time for me - Alix Wood

    5 replies

    alixw15554777Author
    Jan 9, 2026 11:20 AM UTC

    Today I have just downloaded a preview. Praise be! Thank you, if some Adobe clever human fixed it. Was driving me nuts.

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    alixw15554777Author
    Jan 4, 2026 1:55 PM UTC

    I know, it's maddening. I've started doing screenshots of the image and cutting and pasting the ID onto the InDesign for ref. Clunky, but at least I can crack on with my work! Help us guys, we've paid, we need a fix for this.

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      PugMOM
      PugMOM
      Participating Frequently
      Jan 4, 2026 1:49 PM UTC

      I  CANNOT GET PAST THIS STUPID POP UP WINDOW!!!! I HAVE AN ACTIVE PAID, CURRENT ACCOUNT! THIS HAS BEEN GOING ON FOR WEEKS NOW! I CANNOT GET ANY SOLUTIONS! Is anyone getting past this??? Help! (smidge frustrated here)872734iCEDC44E8CC6A18BD.png

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      alixw15554777Author
      Jan 4, 2026 11:20 AM UTC

      Thanks so much for the reply Abambo. Mac OS, safari browser. Have read comments now on another thread (garguilo - error when trying to download a preview image) where many other people are experiencing the same problem saying those suggested remedies aren't fixing it, so no, I haven't yet. Maybe I'll give it a try so I feel I am doing something. Odd that this would suddenly start happening though?

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Jan 4, 2026 11:01 AM UTC

      What OS are you using? What browser are you using? Did you check the usual remedies: Deleting cache, deleting cookies, strting the browser without extensions or add-ons, changing the browser, changing the computer (laptop, desktop, tablet, cell phone)?

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      ABAMBO | Hard- and Software Engineer | Photographer
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