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January 4, 2026

Anyone else getting a sign-in loop of death?

  • January 4, 2026
  • 5 replies
  • 162 views

I suddenly can't download anything - I just keep getting the message " Welcome back. Good News, looks like you already have a plan." when I click the button to download. If I click the x or the OK on that message it just takes me back to the search screen and does it again if I try and download. Can we fix this please? I have had this account for years, and am paid up to date. I have an annual plan paid monthly for Adobe Stock and have a Creative Cloud account also. Please fix asap, busy work time for me - Alix Wood

5 replies

January 9, 2026

Today I have just downloaded a preview. Praise be! Thank you, if some Adobe clever human fixed it. Was driving me nuts.

January 4, 2026

I know, it's maddening. I've started doing screenshots of the image and cutting and pasting the ID onto the InDesign for ref. Clunky, but at least I can crack on with my work! Help us guys, we've paid, we need a fix for this.

PugMOM
Participating Frequently
January 4, 2026

I  CANNOT GET PAST THIS STUPID POP UP WINDOW!!!! I HAVE AN ACTIVE PAID, CURRENT ACCOUNT! THIS HAS BEEN GOING ON FOR WEEKS NOW! I CANNOT GET ANY SOLUTIONS! Is anyone getting past this??? Help! (smidge frustrated here)Screenshot 2026-01-03 at 3.53.05 PM.png

January 4, 2026

Thanks so much for the reply Abambo. Mac OS, safari browser. Have read comments now on another thread (garguilo - error when trying to download a preview image) where many other people are experiencing the same problem saying those suggested remedies aren't fixing it, so no, I haven't yet. Maybe I'll give it a try so I feel I am doing something. Odd that this would suddenly start happening though?

Abambo
Community Expert
Community Expert
January 4, 2026

What OS are you using? What browser are you using? Did you check the usual remedies: Deleting cache, deleting cookies, strting the browser without extensions or add-ons, changing the browser, changing the computer (laptop, desktop, tablet, cell phone)?

ABAMBO | Hard- and Software Engineer | Photographer