Arohim Art contributor

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I just bought some visuals with titles to "Arohim Art" contributor. It says that it can be "100% editable, words and fonts can be changed". But as I open it in Illustrator, everything is vectorized, impossible to edit (I tried with other contributors with the same informations about editable text effects, and it works perfectly).

Is that a bug or a scam from this contributor ?

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C

Contributor1

Community Manager

Hello @cameron_2920, sorry for the issue with the download. I don't see a license from Arohim Art linked to your account so possibly it was just a download preview, in that scenario it wouldn't have the editable file. If you believe you licensed this I recommend reaching out to Adobe customer care as they may be able to find the license that I'm not able to find and give you a new credit for the bad download:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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cameron_2920

Participant

@Contributor1 Unfortunately I fell victim to the same issue. I literally just downloaded from Arohim Art because their "HISTORY" art said fully editable... it is NOT.

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PixelPerson

Participant

Same @Agence Scenarii This is the third time that I've purchased one of their "Fully Editable Text and Fonts" and only after realized that it contained no live fonts or a way to edit text without recreating it from scratch (which was the reason I bought something that could be quickly edited). Very surprised that this contributor is still permitted to make that claim right on their preview images.

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Agence ScenariiAuthor

Participant

Thank you for your quick answer !

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Contributor1

Community Manager

Hello @Agence Scenarii, I see the issue you're referencing in the screenshots and I've added two credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

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