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Participant
Jun 17, 2026 1:57 PM UTC
Open for Voting

Asset #2023615238 does not download as a vector file. It's an image placed in Illustrator

I licensed Asset #2023615238 as a vector file, but opening it up in Illustrator only contains an embedded image, not actual vector graphics.

 

Attaching the .AI file.

 

 

    2 replies

    Community Manager
    Jun 18, 2026 12:38 AM UTC

    Hello ​@BaileyT, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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    yamato713108855
    Community Expert
    Community Expert
    Jun 17, 2026 4:35 PM UTC

    Please do not post downloaded assets to the community.

    If we know the asset number, our staff will verify it for us.

    ​@Contributor1 

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