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Stephen22234914mqkf
Participant
September 4, 2023

Bought wrong image

  • September 4, 2023
  • 3 replies
  • 377 views

Hello,

Unfortunately, I purchased the wrong image (#307458100) by mistake. Is it possible to reverse this transaction? I have already deleted all the associated files from my computer.


Thank you!

This topic has been closed for replies.

3 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
September 15, 2023

I've confirmed that you licensed this asset and have granted you replacement quota. Note we do provide a message when you are going to use your plan credits. If you close the dialog with the [x] in the upper right corner you won't be charged any plan credits. You can tell how many plan credits an asset will cost by clicking on the center of the asset thumbnail to see the asset details.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
September 15, 2023

Hi @Stephen22234914mqkf, I saw that you hadn't reached out to customer care yet. Let me see what can be done here.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 5, 2023

This is a premium image and when you licensed it, you were asked for confirmation, as it costs more than the usual one credit. You answered that question with a positive answer.

 

I suggest, you contact Adobe customer care. They may or may not be able to help you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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