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Participant
July 15, 2024

Can’t access Stock

  • July 15, 2024
  • 4 replies
  • 428 views

Hi,

 

Got a membership running for Adobe Stock but I keep getting the message that this isn't available in my account, which is strange ... and when I think this is wrong I need to speak to my It-manager but I'm a private person and this my own private account.

4 replies

Community Manager
July 22, 2024

Hi @VerhelstC ,  could you please try clearing cache and going to stock site in a fresh and clean browser and see if it works. 

Thanks.

Abambo
Community Expert
Community Expert
July 16, 2024

Show the stock membership.

 

You may try contacting Adobe customer service. Type “agent” if you turn in cycles.Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

 

I'm also tagging @EvilBug1 for supplementary advice.

ABAMBO | Hard- and Software Engineer | Photographer
VerhelstCAuthor
Participant
July 15, 2024

I've got this since years together my all apps.  It still worked last week and now I can't access it anymore.

 

Abambo
Community Expert
Community Expert
July 15, 2024

How did you get that stock membership? It looks like you have a teams or enterprise membership.

ABAMBO | Hard- and Software Engineer | Photographer