Participant

Can't download audio preview files. (Adobe Stock

Forum|Forum|1 year ago
August 27, 2024
11 replies
1554 views

I keep getting the error message when trying to download audio preview files.

(For some reason, this action cannot be completed. Please try again shortly.)

I have tried clearing the browser cache and history. I tried turning off pop-up blockers. I tried switching to different browsers, Arc (chromium), Google Chrome, Safari, and Firefox. Other preview stock elements can be downloaded. Nothing is working.

Audio

I

individualistic_grace2390

Participant

Same issue here on an Enterprise license. Please fix or give a solution.

A

AI Jaz

Participant

Hi @Liza5C0C I'm having the exact same issue and have tried eveything including uninstalling and installing the app. Can you please help me?

J

James33157983jwtb

Participant

I have the same issue on an Enterprise account. I want to preview the track and then buy it if it is approved.

K

KitKeller7

Participant

@Liza5C0C Audio files are not free on these accounts. When editing you want to make sure the track is going to fit right and be able to show that to others in your organization. Before you make the purchase. I'm going through this same issue again and again. You can't download a preview on these plans. You can only make the purchase. We want previews! lol

@laura_4100 Sign out of your account and into a new one that doesn't have a plan and download the file. At least it works until Adobe finds a real solution.

L

laura_4100

Participant

Yes I know that, but What I want to do is to download the preview, not the real file.

L

Liza5C0C

Community Manager

Hello @laura_4100 - I checked your account and it appreas you are part of an enterprise org that does not have access to audio files.

L

laura_4100

Participant

Hi Liza, Im having the same issue with preview Adobe stock audio files, the account Im curretly using is enterprise, can you please help me, all the collegues in my organization are having the same issue.