Skip to main content
Alberto27599242bc10
Participant
Oct 22, 2023 3:18 PM UTC
Open for Voting

Can't download licensed Images on Adobe Stock

Hi, I've started the free trial for adobe stock but everytime I try to download an image with one of the 10 credits I have nothing happens. 

2 replies

Adobe Employee
EvilBug1
Adobe Employee
Oct 25, 2023 11:03 PM UTC

Hello, Alberto27599242bc10. Thank you for reporting this to us. From the system I can see your subscription was canceled same day as it's created. The 10 free trial credit will expire right away when user cancel the plan. 

Translate
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Oct 24, 2023 12:01 AM UTC

    Try using a different browser. Also look into your license history to see, if the assets have been licensed.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices