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Participant
Aug 15, 2024 11:44 PM UTC
Released

Can't download stock images with free trial

I can't download stock images with the free trial, even though it says you can download 10 images with the trial. Every time I click to download, a pop-up window appears, asking me to select a plan. I proceed by clicking the free trial, then pop-up says, 'Good News, looks like you already have a plan,' and closes. This process keeps repeating, and it won't let me download anything. Does someone know how to solve this?

 

 

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5 replies

Participating Frequently
Aug 16, 2024 6:52 PM UTC

Fixed. 

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Participant
Aug 16, 2024 6:42 PM UTC

Yes, it's working now. Thanks so much!

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Participating Frequently
Aug 16, 2024 6:27 PM UTC

Hi @Angie251638472xmd, apologies for the inconvenience. Could you please try it out again? It should work now. 

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Participant
Aug 16, 2024 4:55 PM UTC

Yes, I tried logging in and logging out, and didn't work. I also tried it on another web browser, but it still didn't work. Thanks though.

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Abambo
Community Expert
Community Expert
Aug 16, 2024 12:57 PM UTC

Sign out and sign in again. Check if that helps.

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ABAMBO | Hard- and Software Engineer | Photographer