cannot download licensed photos

i have the adobe stock since 2019. i never have encountered such a situation but i read that it happened ately this. i have 320 available credits, i can ,,buy,, the credetials for the photo and all stops there. i cannot downlaod it in my computer like i did before. 

Here is a list of the things I've tried:

• Cleared browser history, cache, cookies, 
• Logged out and back into adobe account
•  Tried using chrome and safari
• Tried on a different computer (same network)
• Tried on a completely different network 

does anyone experience this also? i am 100% sure is not the problem fro my side but from Adobe. can anyone recommend another site for photos like adobe? i am seriously thinking to give up this subscription because im working on a tight scheduled project and i really cannot experience such flaws in my work.