Could not load libraries

Hi @Natalie_Stevens ,

You will then need to contact customer care at https://helpx.adobe.com/contact.html?rghtup=autoOpen (popup blockers must be disabled) and type AGENT in the chat field, it will redirect you to a human.

You can also contact the support by phone (https://helpx.adobe.com/contact/phone.html).

They'll be able to setup a session with you in order to gather the needed information from your computer (such as browser logs and other things) to help you debug the issue.

Thanks and regards

Apologies for missing your comment regarding https://assets.adobe.com/libraries - confirming that I can access my libraries through this platform. Is there a reason why I can no longer access libraries through my Adobe Stock interface?

Hi @Natalie_Stevens ,

Thanks for your feedback. 

And what about accessing it from https://assets.adobe.com/libraries ?

Thanks and regards

To be extra certain I am using the correct profile, I have just attempted to access my libraries from both accounts, niether worked. Refer to the attached screenshots.

Hi @Natalie_Stevens ,

Do you have a "profile" choice displayed during the login phase (after entering the adobe ID and password) ?

The profile you choose at this step is the one used to store your libraries.

Could you please also confirm that when going to https://assets.adobe.com/libraries your libraries are displayed correctly? If this is not the case, then Adobe Stock is not the issue.

Thanks and regards