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Participant
March 20, 2026

Downloaded vector file for #1906705225 but once open file is not vector

  • March 20, 2026
  • 2 replies
  • 22 views

I need a credit refunded as the vector file for 1906705225 is just a placed raster image in an ai file.

    2 replies

    Community Manager
    March 24, 2026

    Hello ​@defaultmwa9exoup199, I've sent 1906705225 to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    PaintedKitty
    Community Expert
    Community Expert
    March 21, 2026

    Looks like another one of these for ​@Contributor1 to deal with. 

    He can help you.