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chris_8477
Participant
Jun 13, 2025 6:44 PM UTC
Open for Voting

Downloaded video is shorter than claimed

I downloaded Stock Video # 540970899 for an upcoming production with a tight deadline.  The information page stated it was a 40 second video.  It freezes at 10 seconds and stops at 13 seconds.

 

Now what?

7 replies

Community Manager
Contributor1Community Manager
Community Manager
Jun 16, 2025 2:31 PM UTC

Hello @chris_8477, I've returned the credits back to your account for the video freezing. I'll send these details to be reviewed internally and the video will likely be removed. Thank you for the report and sorry for the problem with the video.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Jun 14, 2025 11:17 AM UTC
quote

I just noticed that the sample video shown in the Adobe Stock page does the
same thing as the downloaded video.

Does that indicate that the source file is corrupted?


By @chris_8477

That may be. @Contributor1 can check that. If the video indeed does not fit your needs, you have to choose a different one. Sorry for that.

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ABAMBO | Hard- and Software Engineer | Photographer
yamato713108855
Community Expert
yamato713108855Community Expert
Community Expert
Jun 14, 2025 11:14 AM UTC

@chris_8477 

Please be careful when replying to a community by email, as your personal information will be included.
Your email address may be misused.

 

@Contributor1 

There may be data corruption.
Please check.

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yamato713108855
Community Expert
yamato713108855Community Expert
Community Expert
Jun 14, 2025 10:25 AM UTC

Data can sometimes become corrupted during download.
Please try downloading again and check.
Also, does changing the playback app mean you can't watch the video properly?
If that doesn't fix the problem, contact support and have them check to see if the data is corrupted.

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chris_8477Author
Participant
Jun 14, 2025 10:55 AM UTC

I just noticed that the sample video shown in the Adobe Stock page does the
same thing as the downloaded video.

Does that indicate that the source file is corrupted?


＊The moderator has removed the personal information.

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yamato713108855
Community Expert
yamato713108855Community Expert
Community Expert
Jun 14, 2025 6:34 AM UTC

Does the size of the downloaded file match?
If the download was stopped midway, the size should be smaller.

HD　65.23 MB

4K　132.94 MB

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chris_8477Author
Participant
Jun 14, 2025 10:17 AM UTC

Download size is the same, unfortunately. I would have liked an easy fix.


＊The moderator has removed the personal information.

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