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Participant
Dec 23, 2024 10:11 AM UTC
Open for Voting

Faulty adobe stock asset

I just purchased the following adobe stock file #806188195

Its a collection of line icons marked with "Editable stroke" in the title but the icons are all outlined SO IT IS NOT editable strokes which is what I searched for and want to purchase.

 

This file is of no use to me and I want a refund. How do I make that happen?

2 replies

Community Manager
Jan 2, 2025 7:04 PM UTC

Hello @nina_2038, I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

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Abambo
Community Expert
Community Expert
Dec 31, 2024 8:25 PM UTC

There are conflicting instructions from Adobe to create such assets. They are editable, and I have edited assets like this before,  but it is more complicated. Let's tag @Contributor1 to handle this.

 

Sorry that I saw this only now. I know that sometimes time is crucial in such moments.

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ABAMBO | Hard- and Software Engineer | Photographer