Participant

Faulty Asset

Forum|Forum|2 years ago
January 30, 2024
2 replies
297 views

Hello,

I downloaded a faulty asset today, asset ID #58158041, its preview is different from the actual asset when downloaded, and I wanted to know who can help me to get this fixed or refunded. Thanks.

This topic has been closed for replies.

C

Contributor1

Community Manager

Hello @Courtney351407730j0j, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the vector.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.