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larah15751104
Participant
February 13, 2026

File #1906944793 claims it is a vector file but it is not a true vector! It is an image inside of a vector .. I wasted a credit on that!

  • February 13, 2026
  • 2 replies
  • 109 views

File #1906944793 claims it is a vector file but it is not a true vector! It is an image inside of a vector .. I wasted a credit on that!

    2 replies

    Community Manager
    February 19, 2026

    Hello ​@larah15751104, I've sent the details of this asset to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    ppds_5471
    Participating Frequently
    March 13, 2026

    This entire account appears to be AI generated JPGs pasted into AI files with no editing capabilities at all. I downloaded an asset I needed for work and it’s clearly a JPG, I test another one and it’s a JPG. It’s too bad, they are seemingly spamming already reported more than 20+ spamming contributors

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    Abambo
    Community Expert
    Community Expert
    February 18, 2026

    @Contributor1 will check the asset and if confirmed, send it to the team for further action.

     

    As for the lost credit, it appears that you will need to contact Adobe customer service.

    ABAMBO | Hard- and Software Engineer | Photographer