Participant

Help on .Ai vector

Forum|Forum|2 years ago
January 3, 2024
2 replies
238 views

Hello everyone, hope you're well!
I bought this image from Adobe Stock hoping it would be transparent without a background
But it turned out to be as it is in the attached picture.

Of course, I've got a vector file. Please help with this topic

Haitham Salem.
Networks engineer.

Best wishes

Asset Quality

This topic has been closed for replies.

C

Contributor1

Community Manager

Hello @HiTHam, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the vector.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies