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Participant
May 7, 2024 4:19 PM UTC
Open for Voting

Help Removing Unwanted Photo License

Hello,

I was browsing stock images and somehow licensed an image without intending to.  FILE #:  424990726 - It is not a photo I would ever use and must have  accidentally clicked the "License" button while simply browsing on the computer. I think I need help from an Adobe representative to UN-license the unwanted image? I have used many photo library sites before and never had this issue...typically, there is a confirmation step.
Thank you in advance for assistance. The image is FILE #:  424990726

5 replies

Abambo
Community Expert
Community Expert
May 8, 2024 10:06 PM UTC

@mar_bak,

You're welcome.

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ABAMBO | Hard- and Software Engineer | Photographer
mar_bakAuthor
Participant
May 8, 2024 4:19 AM UTC

Hello, Contributor1, and thank you so much!

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Community Manager
May 7, 2024 8:16 PM UTC

Hello @mar_bak, I've given you another credit for the accidental license.

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mar_bakAuthor
Participant
May 7, 2024 6:00 PM UTC

Thank you, Abambo, for your time to reply. I checked my computer, but as I suspected the file had never downloaded anyway. I recall a pop-up window asking what type of file I wanted to download (at which point I realized a "license" button must've been clicked inadverntly while I was scrolling the page), and I hit the cancel button on that pop-up window. I double checked my downloads folder, etc. and dont' see any copy of the unwanted image anywhere.
Thank you again for your time to reply. I will await further input from the Adobe rep.

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Abambo
Community Expert
Community Expert
May 7, 2024 5:35 PM UTC

There is no confirmation step. When you push licence, that means licence. Only for assets that cost more than one credit, you get asked a confirmation. Many people ignore that too.

 

There is also no unlicence function. All you can do is to delete the asset from your computers. @Contributor1 from Adobe will chime in and check that, and if your account allows for that, he will return you your credit.

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ABAMBO | Hard- and Software Engineer | Photographer