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Participant
May 7, 2024

Help Removing Unwanted Photo License

  • May 7, 2024
  • 5 replies
  • 540 views

Hello,

I was browsing stock images and somehow licensed an image without intending to.  FILE #:  424990726 - It is not a photo I would ever use and must have  accidentally clicked the "License" button while simply browsing on the computer. I think I need help from an Adobe representative to UN-license the unwanted image? I have used many photo library sites before and never had this issue...typically, there is a confirmation step.
Thank you in advance for assistance. The image is FILE #:  424990726

5 replies

Abambo
Community Expert
Community Expert
May 8, 2024

@mar_bak,

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer
mar_bakAuthor
Participant
May 8, 2024

Hello, Contributor1, and thank you so much!

Community Manager
May 7, 2024

Hello @mar_bak, I've given you another credit for the accidental license.

mar_bakAuthor
Participant
May 7, 2024

Thank you, Abambo, for your time to reply. I checked my computer, but as I suspected the file had never downloaded anyway. I recall a pop-up window asking what type of file I wanted to download (at which point I realized a "license" button must've been clicked inadverntly while I was scrolling the page), and I hit the cancel button on that pop-up window. I double checked my downloads folder, etc. and dont' see any copy of the unwanted image anywhere.
Thank you again for your time to reply. I will await further input from the Adobe rep.

Abambo
Community Expert
Community Expert
May 7, 2024

There is no confirmation step. When you push licence, that means licence. Only for assets that cost more than one credit, you get asked a confirmation. Many people ignore that too.

 

There is also no unlicence function. All you can do is to delete the asset from your computers. @Contributor1 from Adobe will chime in and check that, and if your account allows for that, he will return you your credit.

ABAMBO | Hard- and Software Engineer | Photographer