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Participating Frequently
August 23, 2023

How to report issues with Adobe Stock imagery?

  • August 23, 2023
  • 5 replies
  • 310 views

I don't have an email address for customer support, but I found threads where it mentioned I should contact them. I'm working on a project that requires downloading dozens of vector art files, and converting them into stroke editable icons. Sometimes I find good starting points that are already editable stroke, and I'm more likely to download those, because this saves a lot of time. 

I'm finding that some creators don't understand what "stroke editable" means, and have posted outlined strokes while listing them as "editable stroke". Technical issues should be easy to report because a lot of creators don't understand key production principles and end up misrepresenting specifications in this way. 

Example: 605466676 is a vector file, described as "editable stroke". Editable stroke icons are a common illustration type on many stock resources. They are always icons that do not feature ANY fills - as in they are stroke only. However, this icon is completely made up of fills (strokes that are outlined.) So yes, this is vector art, but… No. It is not "editable stroke" vector art. 

Either the creator needs to upload an updated version without the strokes outlined, or change the name to remove "editable stroke" from the title:  "peel off duct tape icon, sticker open, thin line symbol on white background - editable stroke vector illustration eps10"

I was really hoping to send this directly to the correct recipient, but I do not know who that would be. There's no report button on stock imagery, no actual contact info that comes up in searches, other than threads in Adobe Support Community - all of which are locked.

*Even a star rating system could help. If an image is not exactly how it is described, then low star ratings might alert others to the issue before they waste time with it.

Please advise. : )

5 replies

Community Manager
September 27, 2023

Internal review complete.

Community Manager
September 27, 2023

Hello @AllenMuellerTHD, per the internal review, they noted:

"I understand this person's concerns regarding accuracy of the description, but this content does align with the submission requirements as-is. Possibly the best bet is to look for icon sets with editable strokes, since they are more likely to have been submitted with the strokes still intact as it won't affect the preview images as much.


I hope this is somewhat helpful, I know the workflow ahead of them is not ideal."

Participating Frequently
September 20, 2023

Thank you!



Community Manager
September 20, 2023

Hello @AllenMuellerTHD, I've sent these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector labeling.

Abambo
Community Expert
Community Expert
September 20, 2023

@Contributor1 will check the asset and if confirmed, the asset will get removed from the database. If confirmed, you will get credited back the lost credit, if applicable.

 

If you have other assets like this, post the asset ID so that they can be checked also.

 

quote

*Even a star rating system could help. If an image is not exactly how it is described, then low star ratings might alert others to the issue before they waste time with it.


By @AllenMuellerTHD

Create an Idea for this. If people agree, it may well be that Adobe will dedicate resources to implement this.

ABAMBO | Hard- and Software Engineer | Photographer