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Known Participant
Jul 17, 2024 6:17 AM UTC
Released

How to stock credits work? Mine have disappeared

I have a 10 credit monthly account - I was last billed on the 10th of july - since then I have downloaded 2 stock images.. why do i have no credits left? 

 

Does anyone have an Adobe Australia support contact

 

Thanks

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4 replies

Community Manager
Jul 24, 2024 7:22 PM UTC

Issue is fixed now

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Community Manager
Jul 24, 2024 7:22 PM UTC

@pc27740289 - This has been fixed now. 

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Community Manager
Jul 23, 2024 5:38 PM UTC

Hi @pc27740289  - sorry for the inconvience caused. Looks like there was a delay in the monthly credits quota generation which is why you didn't see the credits on the profile. You should be seeing the credits now . I will bring this issue to our team to get the delay fixed. 
Thank you.

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Abambo
Community Expert
Community Expert
Jul 17, 2024 1:38 PM UTC

What assets did you download? Not all assets cost only one credit. Only assets coming with a standard licence and some assets coming with an enhanced licence (templates) are one credit.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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ABAMBO | Hard- and Software Engineer | Photographer