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Analia35617439fd7l
Participant
February 22, 2024

I can't buy any plan on Adobe Stock ( bug? )

  • February 22, 2024
  • 1 reply
  • 164 views

Good afternoon, I have a problem when trying to purchase a plan for Adobe Stock credits (first with the free trial).

 

It turns out that every time I try to sign up for free, I get the error I attached below.

 

I already tried with different devices, different WIFI, different payment card (credit and debit) and there is no way I can buy any plan for anything, not even creating new accounts.

 

Could anyone help me please.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 23, 2024

Do you have a standard account? (not a Teams or Enterprise account?) Contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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