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Participant
Mar 22, 2024 5:38 AM UTC
Open for Voting

incorrect stock image downloaded

Hi

I downloaded Adobe Stock image, but the illustrator file that downloaded contains artwork for a different illustration - how can a get the correct illustration artwork that I purchased? 

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6 replies

Abambo
Community Expert
Community Expert
Mar 23, 2024 11:08 AM UTC

@Narelle Sullivan ,

The asset will get removed. You need to chose a different asset. 

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Mar 23, 2024 1:10 AM UTC

thanks so much - hopefully the vector will be available soon - the jpg was correct

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Community Manager
Mar 22, 2024 10:03 PM UTC

Hello @Narelle Sullivan, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

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Abambo
Community Expert
Community Expert
Mar 22, 2024 3:46 PM UTC

You will need to chose a different asset. The contributor made an error when they uploaded the asset and the moderator did not see that error during the checking phase. The asset will be probably removed.

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ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
Mar 22, 2024 2:50 PM UTC

Perhaps @Contributor1 can help with this request.

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Jill C., Forum Volunteer