Participant

License History - Issue with Accessing Purchase History

Forum|Forum|11 months ago
February 5, 2025
4 replies
388 views

In the license purchase history, I can only browse up to 999 pages of results, even though the panel contains 1,500 pages. I want to review images from the years 2015-2016, but the admin panel is not functioning properly. The date filter also does not work correctly. When I try to enter a date range, the result is always zero.

How can I access the full history of purchased images?

License History

Riya123

Adobe Employee

@Wills_Integrated4627 There is an additional step needed when inputting dates in custom date range in license history. After inputting dates, you should click on the little calendar icon, so the correct history can show up. We are working on improving this experience.

Riya123

Adobe Employee

hi @Wills_Integrated4627 - Could you clarify as to which acct you are facing this issue? Also is this for your enterprise org profile or for your individual acct?