License Mishap Template a JPEG not Editable File

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Hello I used 33 credits to license a template that only downloaded as a JPEG. Can i get a refund? I used (1) credit for a standard license bu thte calendar template came in a JPEG i then used (32) credit for extend license and the same thing happened it was only a JPEG.

Licensing Regret

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Contributor1

Community Manager

Hello @stacy_5317, I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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Abambo

Community Expert

Why did you licence the calendar as an extended licence then? If it is erronous as a standard licence, it will stay erronous. What is the asset ID? What are the available file format information from the stock web site?

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ABAMBO | Hard- and Software Engineer | Photographer

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stacy_5317Author

Participant

I am new to using Adobe Stock which is why this error was made and why i asked for a refund of credits. I was under the impression that maybe the license may have provided a different file type. I don't understand why the "template" would be availabel as a JPEG, I am not fully aware of what to look for as I am now getting help from a colleague on how to correctly use this platform. The asset ID is 530290096 and I now see they only have it available as a JPEG not indesign, photoshop or illustrator as I would have hoped.

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Abambo

Community Expert

You are correct. The asset is completly unusable as this. @Contributor1 will take over now. I hope that he will refund all of your credits.

And no, the different licences are for different use cases. The asset is always the same.

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ABAMBO | Hard- and Software Engineer | Photographer

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