Participant

License Mishap Template a JPEG not Editable File

Forum|Forum|1 year ago
January 2, 2025
2 replies
295 views

Hello I used 33 credits to license a template that only downloaded as a JPEG. Can i get a refund? I used (1) credit for a standard license bu thte calendar template came in a JPEG i then used (32) credit for extend license and the same thing happened it was only a JPEG.

Licensing Regret

C

Contributor1

Community Manager

Hello @stacy_5317, I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

Abambo

Community Expert

Why did you licence the calendar as an extended licence then? If it is erronous as a standard licence, it will stay erronous. What is the asset ID? What are the available file format information from the stock web site?

ABAMBO | Hard- and Software Engineer | Photographer

S

stacy_5317Author

Participant

I am new to using Adobe Stock which is why this error was made and why i asked for a refund of credits. I was under the impression that maybe the license may have provided a different file type. I don't understand why the "template" would be availabel as a JPEG, I am not fully aware of what to look for as I am now getting help from a colleague on how to correctly use this platform. The asset ID is 530290096 and I now see they only have it available as a JPEG not indesign, photoshop or illustrator as I would have hoped.

Abambo

Community Expert

You are correct. The asset is completly unusable as this. @Contributor1 will take over now. I hope that he will refund all of your credits.

And no, the different licences are for different use cases. The asset is always the same.

ABAMBO | Hard- and Software Engineer | Photographer

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