Skip to main content
Participant
September 6, 2024

Licensed image downloaded does not match preview in adobe stock

  • September 6, 2024
  • 5 replies
  • 520 views

Bought image AdobeStock_435664363 but the image downloaded does not match the preview and it's not what I want. Can you please help?

 

 

Thanks

This topic has been closed for replies.

5 replies

EUVMAuthor
Participant
September 7, 2024

Thank you

Community Manager
September 7, 2024

Hello @EUVM, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

Abambo
Community Expert
Community Expert
September 6, 2024

You will need to select a different asset. @Contributor1 can only refund your credit and get the asset deleted from the database. Sorry for that.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
September 6, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
daniellei4510
Community Expert
Community Expert
September 6, 2024

@Contributor1 can probably look into this for you.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
EUVMAuthor
Participant
September 6, 2024

Thank you