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Participant
Sep 6, 2024 2:59 AM UTC
Open for Voting

Licensed image downloaded does not match preview in adobe stock

Bought image AdobeStock_435664363 but the image downloaded does not match the preview and it's not what I want. Can you please help?

 

 

Thanks

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7 replies

EUVMAuthor
Participant
Sep 7, 2024 11:12 PM UTC

Thank you

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Community Manager
Sep 7, 2024 12:39 AM UTC

Hello @EUVM, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

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Abambo
Community Expert
Community Expert
Sep 6, 2024 5:21 PM UTC

You will need to select a different asset. @Contributor1 can only refund your credit and get the asset deleted from the database. Sorry for that.

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ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
Sep 6, 2024 1:20 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
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daniellei4510
Community Expert
Community Expert
Sep 6, 2024 4:43 AM UTC

@Contributor1 can probably look into this for you.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
EUVMAuthor
Participant
Sep 6, 2024 4:55 AM UTC

Thank you

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