Licensed one premium photo by mistake.

4 replies
226 views
Translate

Hi,

I have licensed 1 premium images by mistake. Could you please undo it? I won't be using it.

The photo image number is 244030975.

I share the credits with my whole team. So this is troublesome. Thank you.

Rachel

Licensing Regret

This topic is closed to new replies. Start a new post to keep the conversation going.

WendellaBee

Inspiring

Hi @Rachel244116479gdu,

I've granted you 360 plan credits to replace those used when you licensed this premium asset. Please remove the premium asset from any local drives or libraries.

Translate

WendellaBee

Inspiring

Hi @Rachel244116479gdu,

Are you certain that is the right asset ID number? I can't find this file on our site. Please double check the number and share here and I'll see what we can do.

Translate

R

Rachel244116479gduAuthor

Participant

Hello EvilBugQueen1, I double checked. the number is 244038975. Sorry for the mistake.

Translate

Abambo

Community Expert

It's not undoable, once licenced. You got, however, asked, if you really want to licence that asset, and you did answer affirmatively. Now, there may be a faint chance to get a refund, by asking an administrator of your teams subscription to contact Adobe customer care. The forum here can't help.

Translate

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.