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thebobwolf
thebobwolf
Inspiring
September 6, 2024

Migrated from Personal account to Teams and lost all of my Rollover Stock credits.

  • September 6, 2024
  • 7 replies
  • 607 views

This morning we phoned up and migrated my personal account (of 12 years!) over into a Teams account.

 

I had over 100 Rollover adobe Stock credits which have not been carried over, how can we get those back?

 

Thanks.

    This topic has been closed for replies.

    7 replies

    thebobwolf
    thebobwolfAuthor
    Inspiring
    September 16, 2024

    Legend. Thanks once more @Liza5C0C very much appreciated. 🤩

    L
    Community Manager
    Liza5C0CCommunity Manager
    Community Manager
    September 16, 2024

    Hello @thebobwolf. I just completed the license history transfer request. Please allow some time for it to appear. If it's still not visible after 24 hours, feel free to reach out to me. 

      thebobwolf
      thebobwolfAuthor
      Inspiring
      September 16, 2024

      Hi @Liza5C0C In Adobe Stock My licence History is empty, meaning I have no access to the files I have previously bought. Is this something you can help with? Thanks, Bob

      thebobwolf
      thebobwolfAuthor
      Inspiring
      September 6, 2024

      Excellent, Thanks for sorting that out so fast 😎 Much appreciated 🌟🤩

        L
        Community Manager
        Liza5C0CCommunity Manager
        Community Manager
        September 6, 2024

        @thebobwolf - your unused credits should now be available under the Teams profile. 

          thebobwolf
          thebobwolfAuthor
          Inspiring
          September 6, 2024

          Thanks for looking into it so quickly @Liza5C0C  🙂

          L
          Community Manager
          Liza5C0CCommunity Manager
          Community Manager
          September 6, 2024

          Hello @thebobwolf, apologies for the inconvenience. Let me check your account. 

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