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thebobwolf
thebobwolf
Inspiring
Sep 6, 2024 4:57 PM UTC
Released

Migrated from Personal account to Teams and lost all of my Rollover Stock credits.

This morning we phoned up and migrated my personal account (of 12 years!) over into a Teams account.

 

I had over 100 Rollover adobe Stock credits which have not been carried over, how can we get those back?

 

Thanks.

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    7 replies

    thebobwolf
    thebobwolfAuthor
    Inspiring
    Sep 16, 2024 5:41 PM UTC

    Legend. Thanks once more @Liza5C0C very much appreciated. 🤩

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    Liza5C0C
    Participating Frequently
    Sep 16, 2024 3:41 PM UTC

    Hello @thebobwolf. I just completed the license history transfer request. Please allow some time for it to appear. If it's still not visible after 24 hours, feel free to reach out to me. 

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      thebobwolf
      thebobwolfAuthor
      Inspiring
      Sep 16, 2024 11:37 AM UTC

      Hi @Liza5C0C In Adobe Stock My licence History is empty, meaning I have no access to the files I have previously bought. Is this something you can help with? Thanks, Bob

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      thebobwolf
      thebobwolfAuthor
      Inspiring
      Sep 6, 2024 5:09 PM UTC

      Excellent, Thanks for sorting that out so fast 😎 Much appreciated 🌟🤩

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        Liza5C0C
        Participating Frequently
        Sep 6, 2024 5:06 PM UTC

        @thebobwolf - your unused credits should now be available under the Teams profile. 

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          thebobwolf
          thebobwolfAuthor
          Inspiring
          Sep 6, 2024 5:05 PM UTC

          Thanks for looking into it so quickly @Liza5C0C  🙂

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          Liza5C0C
          Participating Frequently
          Sep 6, 2024 5:01 PM UTC

          Hello @thebobwolf, apologies for the inconvenience. Let me check your account. 

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