Monthly credits not renewing promptly

4 replies
401 views
Translate

Anyone have this problem? It says we have "no plan" and our marketing agency most certianly does. We weren't even out of credits. This is a huge issue with our workflow and has happened multiple times.

Other

This topic is closed to new replies. Start a new post to keep the conversation going.

D

defaultqplgmm3xzyviAuthor

Participant

Thank you so much! 👌

Translate

Riya123

Adobe Employee

This should be fixed now.

Translate

Riya123

Adobe Employee

Hi @defaultqplgmm3xzyvi - I just got the update that this should be fixed now and hopefully will not happen again. If for some reason you face this issue again, please let us know immediately . Thank you 🙂

Translate

Riya123

Adobe Employee

Hi @defaultqplgmm3xzyvi - I'm sorry to hear that you are facing this . I do see that your account now has 746 plan credits to use and that you have a large stock plan which is active. Are you still facing this issue? I will share this feedback to team to troubleshoot. Meanwhile could you please share a screenshot of the "no plan" screen . This can help us to triage the issue. Thank you.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.