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defaultqplgmm3xzyvi
Participant
October 31, 2024

Monthly credits not renewing promptly

  • October 31, 2024
  • 4 replies
  • 379 views

Anyone have this problem? It says we have "no plan" and our marketing agency most certianly does. We weren't even out of credits. This is a huge issue with our workflow and has happened multiple times.

This topic has been closed for replies.

4 replies

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defaultqplgmm3xzyviAuthor
Participant
November 1, 2024

Thank you so much! 👌

    Riya123
    Adobe Employee
    Riya123
    Adobe Employee
    October 31, 2024

    This should be fixed now.

    Riya123
    Adobe Employee
    Riya123
    Adobe Employee
    October 31, 2024

    Hi @defaultqplgmm3xzyvi  - I just got the update that this should be fixed now and hopefully will not happen again. If for some reason you face this issue again, please let us know immediately . Thank you 🙂

    Riya123
    Adobe Employee
    Riya123
    Adobe Employee
    October 31, 2024

    Hi @defaultqplgmm3xzyvi - I'm sorry to hear that you are facing this . I do see that your account now has 746 plan credits to use and that you have a large stock plan which is active. Are you still facing this issue? I will share this feedback to team to troubleshoot. Meanwhile could you please share a screenshot of the "no plan" screen . This can help us to triage the issue. Thank you. 

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